🔄 Order Cancellation and Refund Policies (Nashafree.com)

Nashafree.com reserves the right to refuse/cancel any order. Nashafree.com at its sole discretion may cancel any order(s) under the following conditions:

• i. If it suspects a fraudulent transaction, or

• ii. If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use, or

• iii. For any reason outside the control of Nashafree.com including causes for delivery related logistical difficulties.

REFUND/CANCELLATION POLICIES APPLICABLE IN THE FOLLOWING CONDITIONS:

• a) Pre-Shipment Cancellation: In case the buyer cancels the order online before the product has been shipped, the entire order amount will be refunded.

• b) Post-Shipment Cancellation (Before Delivery): In case the item ordered has been shipped but has not yet been delivered to the buyer, the customer is requested to not receive the product from the courier and WhatsApp us on 8643002200. The total order amount, after deduction of shipment and handling charges, will be refunded. The refund will be processed once Nashafree receives the originally ordered item back intact from the courier.

• c) Post-Delivery Cancellation: The order once delivered cannot be cancelled in any case.

• d) Post-Delivery Refund (Special Cases): Once the order is delivered, a refund can be provided in special cases, for example:

  • Customer received a less quantity than ordered.

  • Customer received the wrong product.

• e) Failed Transactions: In case of failed transactions or double realization of the account for the same order, the total deducted amount will be refunded.