🛡️ Privacy Policy

This privacy policy sets out how Nashafree.com uses and protects any information that you provide to Nashafree.com when you use/browse through this website.

The domain name www.Nashafree.com and the mobile application Nashafree.com (hereinafter collectively referred to as the ‘Website’) is owned and managed by Saisir global technologies pvt ltd (hereinafter referred to as “Nashafree.com“). The term ‘NASHAFREE.COM‘, ‘Company’, ‘us’, ‘we’ or ‘our’ refers to Saisir global technologies pvt ltd.

The term ‘User’, ‘You’ or ‘Your’ refers to a consultant, including medical practitioners, and/or health care provider (individual or institution) enlisted on the website or desirous of being listed on the website; a patient, his/her representatives or affiliates; any person in need of healthcare services either for himself or his affiliates, and/or any user or viewer of this website. The term ‘Third Party’ refers to any person, natural or juristic, other than Nashafree.com and the User.

This Document is a legally binding document between the User and Nashafree.com. The terms of Privacy Policy will be applicable and effective upon your acceptance of the same and will govern the relationship between the User and the Company for the use of this Website. The acceptance may be direct or indirect in Electronic form.

Nashafree.com is committed to ensuring that your privacy is protected. Should we ask you to provide any information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this Privacy Policy.

Nashafree.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are informed of the changes. Your continued use of this website and availing of services of Nashafree.com under this Website implies that you have read, understood and agreed to the terms and conditions set forth in this Policy and implies your acceptance to any amendments made to this Privacy Policy. Your continued use of the website implies your consent to our collection and use of the information.

PERSONAL INFORMATION:

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

When you access our services through e-mail or call back facility or any other form of correspondence, we may directly collect information required to make the required facility available to you. Such information relates to your identification, location, medical history and related information. Your continued patronage with the website and the services there under imply your consent to the collection and use of your personal information by Nashafree.com.

WHAT WE COLLECT:

We may collect the following information:

• Name of the User;

• Contact Information including email address & phone number;

• Demographic Information such as gender, City, postal code;

• Any other information termed as “Sensitive Personal Data or Information” as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, enacted under the Information Technology Act, 2000;

• Payment Information including but not limited to credit/debit card information, bank account details, any other information required to process the payment for use of website/services and/or for availing products and services from the website;

• Call data records;

• Any other information required to tailor the products and services to your requirements;

• Other Information relevant to service enquiry, customer surveys and/or offers.

The Terms and Conditions. In the event that any user does not agree to any of the clauses or terms and conditions mentioned under this Policy, such user may immediately cease to use the website. The information furnished by you to the website is categorized as Sensitive and Personal Data or Information. The user understands and agrees that disclosure of such information to Nashafree.com is voluntary. It shall be your sole responsibility to maintain the accuracy and correctness of the information furnished to us. Any changes, addition, deletion or modification to the personal information shall be immediately notified to Nashafree.com by writing into Nashafree.com. We will ensure that the information will be updated at the earliest instance. By accessing and continuously using the website, you provide your express consent to this Privacy Policy and the express permission to Nashafree.com to collect, use and disclose your sensitive and confidential data or information. By furnishing the information to Nashafree.com, you agree that you have furnished the information voluntarily and agree to Nashafree.com’s use, access and disclosure of your information for the purposes of providing services to you, for commercial purposes and for research, statistical analysis, business intelligence and other data analytics purposes. Nashafree.com does not warrant or represent the authenticity of any of the information furnished in the website or in any of the services provided. Nashafree.com specifically disclaims any liability and claim with regard to any of the services provided to you. You shall ensure that the Account information furnished by you is true, accurate and complete. Nashafree.com reserves the right to indefinitely suspend or terminate the User account or block access to the website in the event Nashafree.com has reasonable grounds to suspect that the information furnished by you is false, inaccurate, inadequate and incomplete. If, at any point in time, it is found out that you have provided false, inaccurate, inadequate, fraudulent and incomplete information, Nashafree.com reserves the right to deny access to the website and services offered there under to its new/existing users and you shall be liable to indemnify any loss or damage caused to Nashafree.com because of such false, inaccurate, inadequate, incomplete and fraudulent information adversely affecting Nashafree.com or its users.

any manner, for breach of security, or for any actions and omissions of the third parties beyond the control of Nashafree.com including but not limited to hacking, data diddling, cyber-attacks, acts of government, breach of security and confidentiality, unauthorised access to the computer system and network, breach of encryption, amongst others.

NON-PERSONAL IDENTIFICATION INFORMATION:

Nashafree.com may collect non-personal identification information about Users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Sites, such as the operating system and the Internet Service Providers utilized and other similar information. The Non-Personal Information of the user will not be disclosed to any third party. However, Nashafree.com may disclose the information to any of its investors and other affiliates for the business purposes of Nashafree.com by maintaining the anonymity of the User.

HOW WE USE COOKIES:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps to analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website and you may not be able to access some of the features of the website.

Customers will be treated courteously at all times. Complaints raised by customers are dealt with fairly and in time. A Complaint / Suggestion form is provided with all employees interacting with the customer. Customers are fully informed of the avenues available to escalate their complaints / grievances within the company and their rights for an alternative remedy if they are not fully satisfied with the response. We will handle all complaints efficiently and fairly as they can damage the company’s reputation and business if handled otherwise. Our employees will work in good faith and without prejudice to the interests of the customers. This policy document is made available on our Website. All employees of Nashafree.com are made aware of the complaint handling process.

CUSTOMER, COMPLAINTS ARISE DUE TO:

The attitudinal aspects in dealing with customers. Technological issues relating to the failure of transactions. Skimming and phishing of accounts / passwords / emails, etc. The inadequacy of the functions / arrangements available to the customers or gaps in the standards of services expected and the actual services rendered. The customer is having every right to register a complaint if the services are not satisfactory. Complaints can be made orally / over phone / e-mail / or through the Internet. If the customer’s complaint is not resolved within the given timeframe or if he is not satisfied with the solution, he can approach the Company Ombudsman or other legal avenues for grievance Redressal.

AWARENESS OF GRIEVANCE REDRESSAL SYSTEM:

At Nashafree, the users’ experience is what we deliberate and focus on. This is why we listen and take the time to know our users and take their concerns seriously. Going skin-deep to analyze and scrutinize, how you would feel from the time you step-in to Nashafree.com till the time you’re done, helps us evolve and enhance our services. If a user has found our experience simple and incredible we know we are doing something worthy. However, when a user is concerned or has complaints we do everything we can to fix it and make it right.

SENSITIZING STAFF ON HANDLING COMPLAINTS:

Our staff undergoes regular training to ensure that consumers queries and grievances are handled properly. They are encouraged to work in a manner which helps us in building the consumer trust and confidence. This reflects in both the operations as well as the customer communications. Top reasons behind the consumer queries are analyzed and worked upon in a way which aims at removal of these reasons from the root. This helps in improving the overall quality of the service levels gradually.